WagDay HelpWelcome to WagDay Help
Guides for running your dog daycare, boarding or grooming business on WagDay — written in plain English.
WagDay is booking software built for Australian pet care businesses. It brings your bookings, customer and pet records, vaccinations, check-in, payments and daily schedule into one place — so you spend less time on admin and more time with the dogs.
Are you a pet owner?
If your dog's daycare uses WagDay and you're here to book days, update vaccination certificates or check a payment, head to Help for pet owners — guides written for the customer portal, not for staff.
Where to start
- New to WagDay? Read Getting started with WagDay for the ten-minute setup path from sign-up to your first booking.
- Taking bookings already? See Booking cut-offs and date blocking and Drop-off and pick-up windows.
- Flat out at reception? QR code check-in and check-out gets a dog checked in with one scan.
- Chasing no-shows? No-show and late cancellation charges explains automatic fees.
- Tracking tricky dogs? Temperament flags covers the traffic-light system.
Can't find what you need?
Use the search at the top of the page, or ask our AI assistant — it answers from these guides and links you to the right article. If you're still stuck, email support@wagday.com.au and a real person will get back to you within one business day.