Help for pet owners

If your dog's daycare, boarding kennel, groomer or trainer uses WagDay, your customer portal is where you manage everything: book days, keep your dog's details up to date, pay online, and see updates from the team.

These guides are for you — the pet parent. No jargon, no training required.

Start here

• First time? Signing in to the portal — there's no password to remember.
• Book a day: Booking a day — pick a date, choose drop-off and pick-up times, pay.
• Your dog's details: Your dog's profile — vaccinations, desexing, and why the daycare asks.
• On the day: Drop-off and pick-up — time windows and QR check-in from your phone.
• Money stuff: Payments and invoices — receipts, payment links, and cancellation fees explained.
• Staying in the loop: Notifications — confirmations, reminders and photo updates.

A quick note

Your daycare runs the portal and sets its own prices, policies and opening hours. For anything specific to them — a particular booking, a refund, their vaccination rules — contact the daycare directly. For anything about how the portal itself works, you're in the right place.