Wagday Help for Pet OwnersHelp for pet owners
Guides for using your daycare's Wagday customer portal — booking days, your dog's profile, payments and updates. Written for pet parents, not staff.
Updated 7 Nov 2026
If your dog's daycare, boarding kennel, groomer or trainer uses Wagday, your customer portal is where you manage everything: book days, keep your dog's details up to date, pay online, and see updates from the team.
These guides are for you — the pet parent. No jargon, no training required.
Start here
- First time? Signing in to the portal — there's no password to remember.
- Book a day: Booking a day — pick a date, choose drop-off and pick-up times, pay.
- Your dog's details: Your dog's profile — vaccinations, desexing, and why the daycare asks.
- On the day: Drop-off and pick-up — time windows and QR check-in from your phone.
- Money stuff: Payments and invoices — receipts, payment links, and cancellation fees explained.
- Staying in the loop: Notifications — confirmations, reminders and photo updates.
A quick note
Your daycare runs the portal and sets its own prices, policies and opening hours. For anything specific to them — a particular booking, a refund, their vaccination rules — contact the daycare directly. For anything about how the portal itself works, you're in the right place.