Wagday HelpQR code check-in and check-out
Scan a dog's collar tag or booking QR code to check them in or out with one tap — built for thirty dogs arriving in thirty minutes.
When half your day's dogs arrive in the same half hour, tapping through menus to find each booking doesn't scale. QR check-in turns it into: scan, confirm, next dog.
The two kinds of QR code
- Booking QR — one per booking. It appears on the booking's detail page and can be printed on the confirmation or shown on the owner's phone.
- Pet tag QR — one per dog, printed once and attached to the collar. Scanning it automatically finds that dog's booking for today, so regulars never need a new code.
Codes are digitally signed, so a photo of another facility's QR — or a made-up code — won't work.
Checking dogs in
- Open Front Desk from your dashboard navigation, or use the scanner on the dashboard home page. On a phone or tablet, staff can also scan in the Wagday Staff app.
- Allow camera access when your browser asks — once is enough.
- Point the camera at the QR code. Wagday shows the dog's name, owner, booking time and current status.
- Tap Check In. You'll hear a confirmation sound and the scanner resets, ready for the next dog.
Checking out at the end of the day works the same way — scan the tag and tap Check Out. All the usual rules still apply: for example, a booking that requires a deposit must have it paid before check-in, exactly as with the manual flow.
Printing collar tags
Open the dog's profile, choose QR tag, then Generate tag. Download the image and print it; any standard label or tag printer works. Laminate the tag or use a waterproof holder and it will last for years. For security, Wagday doesn't keep a copy of the printable code, so save or print it straight away.
If a tag goes missing, open QR tag again and choose Replace tag. The old tag stops working and you get a fresh code to print.
If the scan doesn't work
- "No booking found for today" — the dog isn't booked in. Make the booking first, then scan again.
- Invalid code errors — the code is damaged, belongs to another Wagday business, or has been tampered with. Replace the tag.
- Camera won't start — check the browser's camera permission for the site (usually the lock icon in the address bar), and make sure no other app is using the camera.
You can always fall back to the normal check-in button on the booking — QR is a faster path to the same result, and every scan is recorded in the booking's activity log just like a manual check-in.
Drop-off and pick-up time windows
Let customers book "drop off between 7 and 8am" instead of a rigid 7:15 slot — calmer mornings for them, a clearer arrivals list for you.
Getting Paid: Stripe or Square
Connect one payment provider so online and in-person payments settle straight to your facility's own bank account.