Using the scheduler

The Scheduler is your floor plan for the day: who's coming, where they're going, and how full you are. All staff can use it; splitting a booking across spaces needs a manager. It's organised as three panels — Quick Create up top, the Space Board (day view), and the Scheduler Board grid.

Views and filtersCopy Anchor Link

The Scheduler Board switches between three views:

1. Day — one day at a time, with the Space Board above it.
2. Week — the week containing your selected date.
3. Month — the full month, with the capacity heat-map (below).

Pick the view and date, then narrow the board with the Location and Service filters — leave them on "All locations" / "All services" to see everything — and hit Refresh.

Quick-create a bookingCopy Anchor Link

For a fast phone or walk-in booking, skip the full wizard:

1. In Quick Create, search for the customer, then their pet (the pet search narrows to the selected customer).
2. Choose the location, and optionally a space and a service — the space list only shows spaces at the chosen location.
3. Set the start and end dates and Create booking.

Quick-create books a standard full-day window (9am–5pm). Need different times, extras, transport or a recurring pattern? Use the booking wizard instead.

Moving pets between spacesCopy Anchor Link

Two ways, depending on what you're looking at:

• Space Board (day view) — drag a pet's chip from one space card onto another. Spaces can be grouped by Facility Type, Energy Level or Temperament, so you can drop a high-energy dog straight into the high-energy yard. Capacity counts the pets in a space at the same moment, so a pet there from 8 to 9 am and another from 3 to 4 pm take one place between them. A space that would go over capacity refuses the drop and tells you. Each card also shows which staff are assigned to that space today. The assignment dropdown offers only staff rostered that day — anyone already assigned who isn't rostered is labelled not rostered today — so plan shifts on the Roster first.
• Scheduler Board — use the Space dropdown on the booking's row, or drag the row onto a space chip above the grid.

If you haven't set up spaces yet, the Space Board shows an empty state with a Manage Spaces shortcut.

Splitting a booking across spacesCopy Anchor Link

Managers can split a booking so the pet spends different parts of it in different spaces: an indoor pen in the morning and the outdoor yard in the afternoon, or a suite for the first nights of a stay and a run for the rest.

1. On the booking's row in the Scheduler Board, open Split. The dialog shows the booking's times on the venue's own clock.
2. Choose Add a move. Wagday suggests midday when the booking spans it; change the time (and, for a stay, the date) to when the pet moves.
3. Pick the space for each part. Add more moves for more parts, up to 12, each at least 15 minutes long.
4. Choose Save split.

The parts always cover the whole booking with no gaps. Each part gets its own row on the Scheduler Board, and the Space Board shows the pet's time in each space.

To change a split, open Split again. The dialog loads the current parts, so you can move a handover, swap a space or remove a part. Remove every move and choose Keep in one space to put the booking back in a single space.

Saving checks each part on its own: the space must be at the booking's location, have room for that part's time, and accept the pet under its behaviour-risk rules. If a part fails, nothing is saved and the dialog says which part to fix. If pets marked as incompatible would share a space, you'll see a warning after saving. On a daylight-saving changeover, a time the clocks skip or repeat is refused, so pick a time outside the changed hour. If someone else changed the booking's spaces while you were editing, the dialog asks you to load the latest first.

Once a booking is split, check-in, the staff app and the customer's booking show the space the pet is in at that moment. The daily space sheet lists the pet under each space with its time there, and auto-allocation leaves split bookings as you planned them. Cancelling a split booking frees every part. A rescheduled booking starts without a space, ready to place or split again. Splitting never changes the price.

Month view: capacity heat-mapCopy Anchor Link

Switch to Month and each day cell is colour-coded by occupancy — from available through limited and almost full to full and booked out. A multi-day boarding stay counts on every day it spans, and cancelled or no-show bookings never count. The thresholds for "limited" and "almost full" come from the location's settings; days where every visible location is closed are marked closed.

Below each day's figure, the heat-map also lists the staff rostered to spaces that day — the first couple of names, then "+N more" — so you can spot under-rostered busy days before they happen.

RelatedCopy Anchor Link

• Creating and managing bookings
• Booking statuses, check-in rules and payments
• Temperament flags