Notifications and updates

The portal keeps you in the loop automatically. Here's what to expect, and what to do if something doesn't arrive.

What you'll receiveCopy Anchor Link

• Booking confirmations — sent the moment you book, with the date, times, drop-off/pick-up windows and (where the daycare uses it) your check-in QR code.
• Reminders — a nudge before an upcoming booking, so a forgotten Tuesday doesn't turn into a no-show fee.
• Vaccination expiry alerts — sent before your dog's certificate lapses, with time to see the vet and upload the new certificate. Act on these early and you'll never have a drop-off surprise.
• Cancellation and refund confirmations — whenever a booking is cancelled or money comes back.
• Booking change updates — when moving a booking to a dearer time needs a payment, an email with the amount, the pay-by time and a link to pay (and a text with the same link, if the facility sends texts and you haven't opted out); then either the "Booking rescheduled" confirmation or a note that the change wasn't made and your booking stays as it was. They also appear in the portal and, if you've switched push on, in the app. Changing or moving a booking explains each one.
• Payment receipts — for every charge, including any cancellation fees.

Photos and day updatesCopy Anchor Link

Many daycares share photos and updates from the day through the portal — check Gallery for photos, and your booking for notes or a report card on how your dog went. Not every daycare posts every day (busy days mean dogs come first), so a quiet day isn't a bad sign.

Push notifications in the mobile appCopy Anchor Link

If you use the Wagday mobile app, updates can also come to your phone as push notifications:

• Push is off until you switch it on — the app never asks for notification permission out of the blue. Turn it on from the app's Settings when you want it, and back off any time.
• It's set per facility, so if your dogs attend more than one daycare on Wagday, you choose for each one.
• Works on iPhone and Android. The Wagday app covers getting set up.

If emails stop arrivingCopy Anchor Link

1. Check Account → Message history in the portal first. It lists the emails and texts the facility has sent you — the subject, a preview, when it was sent and its delivery status. If the message is there, it was definitely sent, so the trail leads to your inbox or spam folder. If it's not there, the daycare may have a different email address on file for you. Your account and privacy has more on what's stored.
2. Check spam/junk — especially if confirmations used to arrive and suddenly don't.
3. Check your email address under Account in the portal. A typo here means everything goes to the wrong place; fix it and future emails come to you.
4. Mark a Wagday email as "not spam" or add the sender to your contacts — that trains your email provider to deliver them.
5. Still nothing? Ask the daycare to check the email address on your customer record.

Managing notificationsCopy Anchor Link

Under Account in the portal you can choose what you receive:

• SMS messages — booking reminders and alerts by text, if the daycare offers them.
• Email updates — payment links and payment reminders are only emailed while this is on. Booking confirmations are always sent, either way.
• Marketing — news, offers and promotions from the daycare. Off by default if you've never opted in.

One caution: if you switch Email updates off, payment links stop arriving too — so if the daycare says they've sent you one and you can't find it, check this setting first.

Message typesCopy Anchor Link

Message types, under Account in the portal and in the app's Settings, lets you choose how the facility reaches you:

• Default for all messages comes first. Tick the channels you want (email, SMS, app notifications) and choose which to try first. Each message goes to the first of these that can reach you. Urgent safety alerts, like a serious incident or a lost pet, go to every channel you choose at once.
• Every message type follows your default unless you customise it. Choose Customise on a type to give it its own channels, or to switch an optional type (such as report cards) off.
• Use default puts a customised type back on your default.

Your default always keeps at least one channel that can reach you, because some messages, like booking updates and receipts, always need to get through. If none of your chosen channels can carry one of those, it still reaches you the usual way.