WagDay Help for Pet OwnersVoucher and promo codes
Where to enter a voucher code, what happens when it applies, and what to check if a code doesn't work.
Got a code from your facility? Here's how to use it.
Using a code
- Sign in to the portal, go to Bookings and open the booking.
- Type the code into Voucher code and choose Apply.
- The discount and your new balance show straight away, and the booking notes the voucher as applied.
A couple of things to know:
- Apply before you pay. A code can't be added after a deposit or payment has gone through, or to a cancelled booking.
- One voucher per booking. Once a code is applied, a different code can't be added to the same booking. Applying the same code twice is fine — it just confirms the one you already have.
If a code doesn't work
The portal will tell you if the code is invalid, expired, or has reached its usage limit. Codes are created and managed by your facility, so if one fails:
- Check the spelling — codes are easy to mistype.
- Check any expiry date or conditions that came with the offer.
- Still stuck? Ask the facility — they can see exactly why the code won't apply.