WagDay Help for Pet OwnersBooking by chat or text
Book or cancel by texting your facility, or with Book by chat in the portal and the WagDay app, where your facility offers it.
Some facilities let you book and cancel by sending a message in your own words. Where yours does, you'll see Book by chat in the portal and the WagDay app, and you can also text the facility's number.
Booking
Write what you'd like, for example:
- "Book Max for daycare on Monday"
- "Max and Bella, Tuesday and Wednesday"
- "Boarding for Max from Friday to Sunday"
The assistant asks for anything it needs, like which dog, which service or which day. If a day is full, it suggests other days.
Before anything is booked, you'll see a summary with the dates, drop-off and pick-up times and the total price including GST. Reply YES (or tap Book it) to book, or NO to stop. Nothing is booked until you say yes.
Some bookings need the facility's approval or payment first. The assistant tells you, and sends a link to pay when one is needed.
Cancelling
Write something like "Cancel Max's booking on Friday" or "Bella won't be in tomorrow". The assistant finds the booking, tells you about any late-cancellation fee, and asks you to confirm. Your cancellation request then goes to the facility, which confirms it, the same as cancelling in the portal.
Talking to a person
The assistant can't change bookings or answer questions yet. Ask it, and it passes your message to the facility's team, who will get back to you. You can text STAFF, or ask for a person, at any time.
Texts
Replies come from an automated assistant. To stop all texts from the facility, reply STOP (texting CANCEL on its own also stops all texts, so to cancel a booking say which one). To start again, reply START.
Your information
Your message and your pets' names are used to understand what you'd like; your contact details are not. Conversations are deleted 30 days after your last message.